Refund policy

We have a 30-day return policy.

To be eligible for a return, your item must be unused and uninstalled, in the same condition you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at sales@grantfab.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at sales@grantfab.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. Because our fabricated products are hand-made to order, custom and made-to-order items are not eligible for return unless they arrive defective, damaged, or incorrect. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method, less the shipping and a 20% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.